Exploring LLMs’ potential to help facilitators enhance online healthcare communities
This research paper was presented at the Fourth African Human Computer Interaction Conference (opens in new tab) (AfriCHI 2023), the pan-African conference on interactive digital technology design.
Online health communities can be a lifeline for people seeking healthcare support, enabling them to share experiences, ask questions, and receive help. These are particularly vital in low-and-middle-income countries (LMICs), where