Empowering patients and healthcare consumers in the age of generative AI
[THEME MUSIC FADES]
The passage I read at the top there is from Chapter 5, “The AI-Augmented Patient,” which Carey wrote.
People have forever turned to the internet and sites like WebMD, Healthline, and so on to find health information and advice. So it wouldn’t be too surprising to witness a significant portion of people refocus those efforts around tools and apps powered by generative AI. Indeed, when we look at our search and advertising businesses here at Microsoft, we find that healthcare is in the top three most common categories of queries by consumers.
When we envision AI’s potential impact on the patient experience, in our book, we suggested that it could potentially be a lifeline, especially for those without easy access to adequate healthcare; a