Applying Customer Feedback: How NLP & Deep Learning Improve Uber’s Maps
High quality map data powers many aspects of the Uber trip experience. Services such as Search, Routing, and Estimated Time of Arrival (ETA) prediction rely on accurate map data to provide a safe, convenient, and efficient experience for riders, drivers, eaters, and delivery-partners. However, map data can become stale over time, reducing its quality.
As a customer-obsessed company, Uber reviews and