Improving Driver Communication through One-Click Chat, Uber’s Smart Reply System
Imagine standing curbside, waiting for your Uber ride to arrive. On your app, you see that the car is barely moving. You send them a message to find out what’s going on.
Unbeknownst to you, your driver-partner is stuck in traffic en route to your pick-up location. They receive your message and want to reply back. This scenario is something Uber driver-partners tell us is a pain point. So we began thinking, what if