5 Ways to Improve Productivity in Customer Support with AI
Companies receive support inquiries from various channels. This may include emails, support tickets, tweets, chat conversations with customer support representatives (CSRs), chatbot conversations, and more.
This is a lot of data that you are dealing with and it’s mostly unstructured and scattered in nature, making it that much harder to manage.
All this text data can actually be leveraged to improve speed in responding to customer service inquiries and reduce the volume of incoming tickets. According to a research done by supperoffice, the average response time to respond to customer service requests is