AI based process automation tool for text analysis need
Obsei
Obsei is intended to be an automation tool for text analysis need. Obsei consist of –
- Observer, observes platform like Twitter, Facebook, App Stores, Google reviews, Amazon reviews, News, Website etc and feed that information to,
- Analyzer, which perform text analysis like classification, sentiment, translation, PII etc and feed that information to,
- Informer, which send it to ticketing system, data store, dataframe etc for further action and analysis.
Current flow
Future concept (Coming Soon! 🙂)
Use cases
Obsei use cases are following, but not limited to –
- Automatic customer issue creation based on sentiment analysis (reduction of MTTD)
- Proper tagging of ticket based for example login issue, signup issue, delivery issue etc (reduction of MTTR)
- Checking